Hate giving bad reviews, because one person can bring down a whole team. With the exception of this time. Applied for info on a house, was called straight away, from a very pleasant, eager guy who within a couple of mins on the phone asked me to make a payment to apply for the house and hold it. I done so later that day after speaking with my partner. Having informing them of a move in date as we were moving over from Ireland!!!!! Having done so I waited 4 days and phoned to see what was going on, was told the apication was still being processed and they would be in touch. Another 3 days passed, still no contact from them so I called again! Application was still being processed.... moving forward a week( 2 weeks from we applied and paid short of a thousand pound for the house), I phoned again, and the lady( who I'm not going to name) was not available so the manager said he would look into it and get back to me by the end of the day! Didnt get a phone call back. I then had to phone back again and he told me he couldnt deal with it ,it had to be the lady who was "looking after us". (Lovely service from a manager, who may I add took the payment in the1st place). Over the next 5 days I phone daily, if not twice a day to speak with different people who all made promises to phone me back and out of 4 of them only 1 did, to again say it was out of her hands. 3 weeks down the line and over 22 phone calls and 1 call back, the person I dealt with finally was in the office and answeed the phone, to tell me she had taken 4 days holiday which is why she hadnt been in touch!!!!! And that the house was going through a damp course and she needed to speak with the landlord to see when it would be done . She then 2 days later said yea it's fine to move in, the work will be done. At this stage I told her we were booking to move two cars and all our belongings over and she said that was fine( this cost hundreds of pounds). Bearing in mind we were mean to move in in less than a week at this time. Then another 2 days of phone calls with no answers( only thing I ever heard was "I need to speak to the landlord"). Then to top it off FINALLY she called me to ask if me and my partner would be willing to live upstairs while the work went on, anywhere upto 2 weeks!!!!! No kitchen to cook, store food, do washing etc! We have a dog so what were we suppose to do with it?! And when we refused she said all she could do was give us a refund back! Not even a suggestion of an apology came from anyone's mouth! Would love to go into more detail, but that about covers the basics of the service I got. Either the lady we dealt with was at the severe end of the lazy spectrum, or needs to go back into training in how to do her job !!!