Hi Chloe, Thank you for taking the time to share your feedback. We take reviews seriously and always strive to improve our services. After reviewing our records and discussing your concerns with our team, we couldn't locate any information regarding your tenancy with Northwood. To better understand your experience and address any issues you may have encountered, we kindly request you to contact us at your earliest convenience. You can reach our office on 01270 768917. Alternatively, if you prefer a more confidential discussion, please don't hesitate to reach out to me directly on 07407 484128. Our goal is to provide exceptional service to all our tenants and clients, and your input is invaluable in helping us achieve that. We hope to hear from you soon and have the opportunity to resolve any outstanding matters. Many thanks, Josh Gilchrist Associate Director