Rob, thank you for the feedback and we note that you have filed two reviews for the same issue. Having explained this to you several times, no money can be returned for a tenancy until the property as been handed back. Furthermore, if a tenancy is terminated prior to expiry of the agreement it is only fair that the tenant covers rent up to the point of a new tenant taking occupation, and cover the landlords fees for an early relet. Negative feedback of this nature is useful to receive as it demonstrates that we have fulfilled the obligations we have to our landlord client. Your comments prove that we have supported our landlord and delivered on our commitment to them. We took all possible steps to advise you of the costs prior, during and at the end of the tenancy. Our job is to maintain and manage our landlords assets and unfortunately that does mean occasionally this results in dissatisfied tenants. Upset tenants are those that try to operate outside the scope of their tenancy agreements or don’t work within the framework needed to properly maintain their tenancy. Deposits are independently held and deductions can only be made for legitimate reasons and if the tenancy isn’t ran to order full deposits, quite rightly, will not be returned. We are aware of your personal circumstances and as we do understand the stress this must be putting you under. We have done our very best to alleviate this stress and deliver exactly what we said we would do. Unfortunately, as explained there are costs associated with breaking agreements.