Really sorry to hear you've been left feeling this way with us, Oleh. It's never fun to miss out on a property, especially with how tight things are in the rental market right now. Loads of applications came through for that property, and it's always a challenge to narrow them down. Making the final choice is tough for our landlords with so many applications to choose from, and unfortunately, not everyone can get the property they want. You're spot on about referencing - we use a third-party company for that, just like most letting agents do. It ensures transparency so our landlords have a full picture from which to make a decision. Regarding the chats on the phone - we're a bit old school like that and prefer it to just email. We understand it might not be everyone's cup of tea. We're keeping our fingers crossed for you that the perfect place comes along soon. If there's anything else you need or if you want to chat about your search, give us a buzz (or email!) - we're here to help.