One year after having left the property we rented, I am still in shock at how Northwood made our time in Crawley miserable. Here are some events that we experienced throughout our 4.5 years renting in Crawley: - Spent an ENTIRE winter with a newborn without heat. Northwood took every attempt to avoid replacing the boiler until it was obvious it required replacement. - We suffered from huge mold issues on the upper floor. Northwood’s kept blaming us and telling us that we were not opening the windows despite the landlord’s acknowledgement of the issue. This caused allergies on most of the family which are gone now that we moved property. - Northwood increased Rent on a yearly basis using their “experts” to assess the value of the house. Well their expert used the neighbor’s house as a benchmark who had indeed the same house size but omitted that: o He had negotiated the price down o His house had a fully equipped kitchen o His house had a garage Now, the worrying part is that one year after leaving the property, we were sent the cancellation documents of the next renters, including personal info’s. I had then a look at Northwood’s website to see our previous property. The pictures shown were those used to present our property when we moved in 6 years ago… That being said and on a positive note, Northwood had been very helpful when it was time for us to move out. Taking this into account, I wish I had taken the decision much earlier. Indeed, having left Northwood has proven to be such a relief on all the family. Our new agency has the decency to rent good property and provide an excellent service when needed.