While renting, they were lovely people, very well prepared and willing to help. Quick response regarding the issue we had. Of course they tried to charge us for stains on the carpet that were already there. £240 Good thing I took pictures from the beginning and also emailed them as well but, as any other agency, they are trying to charge you as much as possible for any little thing. My advise, if you’re renting, take pictures of any defects and email them to the agency. On top of it, after check out, I received an Amazon package at the old address. I contacted Northwood Crawley and spoke with an agent at the office. They treated me with absolute disregard speaking with me but without looking at me. I went outside the office and told my wife to forget about the package. Northwood never contacted me even though the package was visible for weeks inside the house.PositiveProfessionalism