An amazing service from all the team at inter county. A very professional and pro active service. A big thank you to George
Helen Mehmet was the stand out Colleague for our recent move, without her help I doubt we would have been able to move to where we wanted, and as smoothly as it went. Worth paying the extra money for
Properties seen on the street, are not listed in the website.
I am happy to report good service from the Sales team, in particular Jack and Doug. The Lettings team all need to go on a customer service course. As for the Conveyancers they recommended, Premier Property Lawyers - you don't want to go there!
I was really impressed and happy with the service provided by Intercounty at the beginning of the sale. William did a great job at selling, and my property sold really quickly. The communication at this point was also fantastic, with Will calling to confirm different bits and pieces. However the after sale with Doug was disappointing to say the least. I heard nothing from them for 2 and a half weeks after the sale was agreed, all information was received through my solicitor, who has been fantastic throughout. The communication I have had has been slow and pushed from me, I have had at least 3 phone calls not returned, meaning I have had to consistently follow up on inquiries. The information Doug did have was often outdated and not new information or on a couple of occasions incorrect. The sale should have been quick and easy, unfortunately what should and could have been completed in 6/7 weeks took 10 weeks. I believe this was in part down to the slowness of the after sales team. Thankfully William sold my property and the sale has now been completed, however for the high fee charged and the poor after sales communication I would be hesitant to use them again.
Very good arrangement with Doug being your point of contact once your offer has been accepted. Helen was a great Sales advisor, she was helpful and well informed. Thanks Intercounty
At start all same well and friendly. However when we started to ask questions and wanted answers it seem that we were being too difficult. Refusal to relate our issues across or pass our requests to vendor. All these showed up after we exchanged. Unfortunately we used their associate Lawers made things even worse for us. They clearly sided with each other influenced by personal issue's. Very unprofessional to the point that we gave in to vendors request each time. Once visited was agreed, met vendor at address with family member who gave us tought time. I felt we were set up and thrown into a situation, just a day before we took the keys. I'm now left with a house and feeling let down by estate agents. No sense of happy feeling currently, big Mistake using Intercounty at all. They need to deal with cases fairly terrible ordeal.
We are really disappointed to read what wonderful service everyone seems to have had from Inter County BS as this was not our experience at all! The communication was dreadful, Doug the "super progressor" only contacted us once and got all the information wrong, after which we didn't hear from him again & were told he was usually good but was snowed under, not our problem! The Branch Manager took over our account but wasn't much better and eventually we were "helped" by the Area Director. When we complained we were offered a paltry amount of compensation considering the fee charged & the lack of support we received. I would say that if you are lucky you might get good service, we were obviously unlucky and ended up doing most of the sorting out & chasing ourselves! We were VERY disappointed with the service we received so in all honesty couldn't recommend them.
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21 North Street, Bishop's Stortford, CM23 2LD, UK, CM23
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