Hi Yordan, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our Clients to ensure we’re doing a great job. As you shared in your review, this was not the case for you and for this, we do apologize. Our customers are the heart of our business and we understand you’re feeling disappointed about deductions from your deposit amount. These deductions were noted by an independent clerk on your check out report, as they noted deviations from the original inventory. Having reviewed your comments and looking through the check out notes I would like to advise that our role as Letting Agents is to try to help Tenant and Landlord come to an amicable agreement on what deductions are to be made from the tenants deposit Please note that we use an independent company to ensure this is an impartial decision. Should there be a time where a tenant and landlord cannot agree to the deposit deductions, tenants are given the opportunity to dispute any costs via the dispute resolution scheme, which I can see was made available to you. I hope this clarifies the check out process. Thank you, again, for taking the time to share a review with us.” If you would like to discuss this further please e-mail me on matt@inspireestates.co.uk. Matthew Cousins Managing Director