Thank you so much for your kind words, Ify — and for being with us over the past 7 years, it’s been a real pleasure to look after your tenancy. I’m delighted to hear that you felt well supported throughout, particularly in terms of communication and how any issues were handled. That’s exactly what we strive for, so it’s great to know it made a difference to your experience. Annalise will be especially pleased to read your feedback. She puts a huge amount of care into what she does, and your comments about her diligence, professionalism and approach will mean a lot — I completely agree she’s a fantastic asset to the team. Thank you again for your recommendation and all the very best for the future. Best wishes, Adam Charlton Managing Director Homes Partnership