Dear Gaynor, Thank you for providing your feelings on your experience and I am sorry to hear you feel that way. I've looked over our computer system and our call management system and your comments don't quite match up with what I can see. Therefore it would be great if you could get in touch with me on the details below to discuss further. I will be reach out to you directly too. Thank you in advance. Adam Charlton Director 01293 529999 adam@homes-partnership.co.uk