Dear Alexandra I am very sorry to receive this one star review and negative feedback, without further information it is impossible for me to identify you or your experience with my company. As you can tell from other reviews, your comments are unusual, so I would like the opportunity to look into this further. Please feel free to contact me direct tracy@homes-partnership.co.uk or my colleague adam@homes-partnership.co.uk or you can call us on the main office number 01293 529999 Monday to Friday. Kind regards Tracy