Dear Ms Cordier, Thank you for your message and I apologise that you feel you have had a poor service. I have been assured by my team this was not the case. The aborted tenancy was in fact a result of more people moving into the property than initially disclosed by yourself and the landlord rejecting this proposal (which was made just days before moving in). Whilst we cannot discuss any further intimate details of your proposed tenancy via this medium, I do want to see if I can be of assistance to you. I will make contact with you today so I look into this in more detail, however if you want to contact me yourself you can do so by calling 01293 529999 or emailing me on adam@homes-partnership.co.uk. I look forward to speaking with you shortly. Regards Adam Charlton Director of Operations 01293 529999 adam@homes-partnership.co.uk