Dear Nikita Thank you for your recent feedback, it goes without saying that we take on board all feedback, both positive and constructive, to help maintain our usual high levels of customer service. We are aware of the events of your property sale which fell through in November 2016 and, as with any sale that does not make it to completion, we understand completely how this would have been a stressful and upsetting time for you. Unfortunately during our usual and regular sales progression calls we were not informed of the aborted transaction by the agent at the bottom of the chain (we later received an apology from them acknowledging that they had failed to inform us) so please rest assured that at no point did we conceal any information from you; we simply could not update you on something we had not been made aware of. We are proud of our strong reputation in Crawley for providing exceptional customer service and the vast majority of our reviews show how highly thought of we are by our clients. We work hard every single day to prove that we are the trusted local experts from Crawley and surrounding areas. We are sorry that your transaction in 2016 did not reach the conclusion we had all hoped and worked hard to try and achieve and we are equally sorry that after all this time you still feel let down despite our investigation and response at the time. Please rest assured this is not ‘just a job’ for any of us, this is a family run business and we have all chosen this industry as our long term career, we care passionately about the happiness of our clients and helping them achieve their move. We sincerely hope that you are now happy in your new home and should you want to discuss your case, or our response further, we ask that you contact us direct on 01293 529999 or email info@homes-partnership.co.uk and we will do all we can to help you.