Dear Mr Masheder, thank you for taking the time to give your feedback on the live chat on our website, I am sorry the service did not meet your expectations. The live chat is provided by an outside company who doesn't have access to our data, they are purely a messaging service. I have reviewed the chat transcript and apologise that your message was not passed on, I have taken this matter up with the live chat company and am assured this will not happen again, so thank you sincerely for bringing this to my attention. I am pleased to hear that when you called us you found us polite, professional and attentive, we do try! Please give me a call on 01293 529999 if I can help you with any property related matter in future, I hope to have the opportunity to get those 2 extra stars! Thank you again, best regards, Paul Callaway