The experience I had in the beginning of my interaction with this company was great. They where helpful and friendly during my 2 years as a customer. So why the 1 star? Well when it came to the end of my lease I was left with a bad taste in my mouth. I bent over backwards to make sure that there was always someone at home to let them in to view the property when I was leaving. I gave then 3 months notice before I left. They where always friendly when they wanted to show someone the flat. But when it came time to handing back the keys it wasn't so great. I was stuck at work (it happens sometimes in life) and was arrived when the agency was closed I didn't feel comfortable putting keys and important documents through a letter box. So I was going to arrange to drop the keys off sometime the next day. So I get a very rude phone call first thing the next day from a very rude man who spoke to me in a threatening tone and spoke over me when I tried to reply to him and they charged me a full days rent. Yea I agree I didn't hand the keys back in time but is it necessary to speak to a loyal customer in such tone and charge me a full days rent for being half a day late? Come now there is no need to treat people as if they are trash. Disappointed with the whole thing. I'm not surprised the landlord has switched agencies now. And why am I being charged when they have a set of keys anyway?