Dear Suvetha, Firstly I would like to thank you for letting us know your thoughts, even if they are not of a positive nature. I will refrain from making any personal insults or making inaccurate claims such as you have done within your 'review'. It is these insults and claims that sadly mean I am not going to dwell on your words too much because that is not how I wish to interact with someone. I had felt sympathetic towards your situation prior to this. Instead I will relay some simple facts below which layout the timeline of your transaction and I am only doing this for the benefit of anyone else that is reading this review: 27/02/2021 - You view a property in Crawley that was advertised For Sale. You made an offer on the same day and this was swiftly agreed for you and the property was removed from the market. You were aware that the sellers needed to find someone and the chain was incomplete. March '21 - Owner finds a property and the sale commences May '21 - I will not disclose publicly the issues you were experiencing from you side during this time but the owner was patient with. June through July '21 - Continued patience is shown August through September - Unusual proposals are put forward from your side and the owner shows continued patience. The owners chain falls apart and their search restarts. September through to July '22 - the owner continues to try and secure a new purchase and offers on many. This is one of the busiest markets ever seen on record and very difficult to secure a property for anyone with a chain. You were always kept up to date with what was happening. July '22 - The owner states that the prices have gone up so much during the last 15 months that they can no longer purchase what they need. They make the difficult decision to ask you for substantially more money (as the market has increased) but only in line with the current market rate. You decline this offer (which we understand) and state you will put a curse on the owner. August 2022 - The property is remarked at the owners request and subsequently achieves an offer £53,000 higher than the price agreed to you previously. I understand all of this would have been stressful and frustrating but the reality is that this is how the housing system works in England and we can operate within those parameters. Finally I will just fact check some of your comments too: - We are not one of the worst agencies. - The seller is indeed our client and they are our focus. We show a great duty of care to our buyers also and receive many positive reviews showing this to be true - Yes we do pass messages from the seller - it is not our property to make decision to overrule them - No 'winding up' occurred. The correct advice was given when requested from us. - Sarah plays no such 'game' and I am not sure what we could have done within our powers to alternative the timeline briefly detailed above? I really am sorry to hear of your experience, but I hope you understand that Homes partnership have never done anything incorrectly with our client in mind. I think your review is extremely unfair. We are happy to bear the brunt of your frustration, we would just hope it would be delivered in an alternative way. If you wish to discuss your complaint in more detail, in the correct environment then I would encourage you to reach out to me directly. My details are below: Adam Charlton DipSP MNAEA MARLA Managing Director adam@homes-partnership.co.uk 01293 529999