Hi Jenny, Thank you for your kind words - they've been passed on to all of the team including Paul and Sarah. The impact on the team of positive reviews like yours cannot be be underestimated. The job is stressful, we work long hours and are often feel like we swim against the tide daily! So when we know we've made a difference to someone such as yourself, it makes it all worth it and all the stress just drifts away. Thank you so much again and we hope that at some point in the future our paths cross and we can help you again. All the very best from us all Team HP