I moved management of my rental property from a 'National' estate agent after loosing confidence in their ability to proactively manage my property. Phone calls remained unanswered with this National company, and when I did get through it was to a regional call centre. They had no understanding of my concerns or knowledge of the locality of my property. I moved to John Payne Estate Agents and this all changed. I would not hesitate to recommend Paynes. John Buckley and the team are all excellent. You have an individual who will respond to each aspect of the management, be it Finance, tenant issues, or property servicing/maintenance. They take the time to treat you as an individual and their knowledge of the area and market is excellent.