Had no frequent updates I had to call them in order to know what was going on. On the week of exchange we was told that there was a break down in sellers relationship and one of the co owners were now in Australia. The branch was well aware of this and did not tell me from the start. Then to be told the co owner that was in Australia the branch did not have there ID. Well I know estate agents should not list property without signed consent and I'd from both owners this is illegal for money laundering purposes.This delaid the exchange for three weeks unfortunately. So there fore for a so called Agent with good reputation play these tactics is wrong. We did complete in the end so not a total disaster I feel the staff held back from giving basic info in order to make the sale go through because if we were told from the start we never would have went through with sale.