Unprofessional receptionist! Avoid this letting agency I have made phone calls to this letting agency several times as well as leaving a voice message to book for a viewing appointment. 1 day later, there was still no reply. I was convinced by the high rating in Google Reviews, even though i was hesitant to continue associating myself with this letting agency. so i decided visit belvoir's office. It took 15 minutes to walk to the letting agency only to be greeted by a receptionist that ignores us midway to make a phone call to her friend... for 5-10 minutes. She even tried to cancel the appointment of a viewing while i was leaving because i told her off because she was on the phone with her friend. I hope belvoir will improve their reception services so customers might experience the great services of the other employees that have done their job well. Thank you :)