I booked a viewing for a property and took time off work specifically to attend. I received confirmation emails and text messages confirming the date and time of the appointment. I arrived at the property as scheduled and waited approximately 15–20 minutes. When no one arrived, I attempted to contact the office by phone but received no answer. I then sent an email and was informed that the property had already been sold and that no one would be attending the viewing. I was also advised that someone should have contacted me to inform me of this, which unfortunately did not happen. This situation was extremely frustrating and inconvenient, particularly as I had taken time off work based on the confirmed appointment.