Thank you for such a lovely review Ali, it was my pleasure to be part of your sale and i'm so pleased that you are settled into your beautiful new home 😍

Thank you Neil 😊

Thank you so much for your lovely feedback! 😊 We’re thrilled to hear you had such a good experience with EweMove Swindon. Providing great service and a smooth property journey is really important to us, so it’s wonderful to know we delivered that for you. If you ever need any help in the future — whether buying, selling, or letting — we’d be delighted to assist again! — The EweMove Swindon Team 🏡

Thanks for sharing this wonderful feedback, Karen. We're so pleased that you found our service to be courteous & professional when we were handling the sale of your brother's house. If you ever require our services again in the future, then please do not hesitate to get in touch. Best wishes,

Thank you Miriam, we’re delighted you were pleased with our service. I hope you’re all settling in nicely at your new home.

Thank you Nicholas for your wonderful review. We're so pleased you'd recommend us, please don't hesitate to contact us again in the future if needs be. All the best.

Hi Caroline, Thank you for taking the time to share your review. I’m truly sorry to hear that you feel communication wasn’t as strong as you’d hoped. I do want to reassure you that from the very beginning I explained that the sellers needed to find a property before they could move, and I kept you updated throughout their search as information became available. Unfortunately, the property they hoped to buy was found to have structural issues during their survey, leaving them unable to proceed. I passed this on to you as soon as I was informed. They are still very much wanting to move, but at the moment there is nothing suitable on the market for their needs. As they are both elderly and have health concerns, it wouldn’t be fair or appropriate to ask them to vacate their home to break the chain. I also wanted to gently clarify your concern about hidden fees. As an independent company, we carry out our own Anti–Money Laundering checks, which are a legal requirement for every estate agent. These checks ensure compliance and protect all parties involved in the transaction. Even though these are legitimate, mandatory costs, I agreed to waive these fees for you as a gesture of goodwill, and no charges were applied. We bore the cost of these checks ourselves. I completely understand how disappointing and frustrating situations like this can be, and I wish the circumstances could have been different. Some factors are sadly outside of our control, despite everyone’s best efforts. I truly wish you all the very best in finding a wonderful new home, and thank you again for your understanding. Jo

Dear Phil, We are sorry to read your review and whilst we always value feedback, we do feel this is completely unjustified. If others reading this are to look at your review of your buyer’s agent, they would perhaps understand that your gripe is with them and not us. From our perspective, we went over and above for you, not only dealing directly with your buyer’s buyer as the agent below was not communicating with anyone, but also your onward vendor (who should not have been tied into this transaction) to ensure the chain stayed intact. We even negotiated with your buyer to increase their offer further on your property to compensate you for the delay caused by their original sale falling through. This has been cemented by your buyer who has given us glowing reviews for the service we provided. We can fully appreciate how stressful this must have been for you, with your move at the mercy of weak links in a chain. However, had it not been for our involvement and constant communication with yourself, and the rest of your chain, your transaction would probably still be ongoing. It was an unfortunate 7-month process where the chain below collapsed, and the agent put in place yet another buyer with a difficult financial situation, which is not within our direct control. We are a business who strive to provide a positive experience for our clients, so we are sorry to hear that you didn’t feel that we did everything in our power to help progress your move as quickly as you had hoped. We would like to thank you for the full payment of our invoice and wish you all the best on your new adventure.