Dear Phil, We are sorry to read your review and whilst we always value feedback, we do feel this is completely unjustified. If others reading this are to look at your review of your buyer’s agent, they would perhaps understand that your gripe is with them and not us. From our perspective, we went over and above for you, not only dealing directly with your buyer’s buyer as the agent below was not communicating with anyone, but also your onward vendor (who should not have been tied into this transaction) to ensure the chain stayed intact. We even negotiated with your buyer to increase their offer further on your property to compensate you for the delay caused by their original sale falling through. This has been cemented by your buyer who has given us glowing reviews for the service we provided. We can fully appreciate how stressful this must have been for you, with your move at the mercy of weak links in a chain. However, had it not been for our involvement and constant communication with yourself, and the rest of your chain, your transaction would probably still be ongoing. It was an unfortunate 7-month process where the chain below collapsed, and the agent put in place yet another buyer with a difficult financial situation, which is not within our direct control. We are a business who strive to provide a positive experience for our clients, so we are sorry to hear that you didn’t feel that we did everything in our power to help progress your move as quickly as you had hoped. We would like to thank you for the full payment of our invoice and wish you all the best on your new adventure.