1ST TIME RENTING AND WAS SO EASY. MICHELLE AND GEMMA MADE IT VERY PERSONNAL TO ME AND NOTHING WAS TOO MUCH TROUBLE. WHENEVER I SPOKE WITH THEM WHICH WAS MORE OFTEN THAN NOT I ALWAYS GOT A STRAIGHT ANSWER................... THANKYOU TO YOU BOTH FOR BEING VERY PATIENT WITH ME AND I LOOK FORWARD TO DEALING WITH YOU BOTH AGAIN VERY SOON REGARDS DAWN