Moved my appointment from 9.30 till 10 at 9.20, managed to get that sorted, didn't have the keys for one of the houses and didn't have a booking for the other house I was seeing when I booked them at the same time, on the same phone call. Estate agent wasn't particularly friendly and neither was the lady that called to push my appointment back. Had a couple of comments which I wasn't very comfortable with either. Even if I can only afford a 70.000 house it dosent mean I should be treated differently or have sarcastic comments. Removed my subscription with them and will not be looking at any houses with them again. I've had the wind taken out of my sails for looking at my first house.