I can't say that my overall experience with Martin&Co was bad, as a tenant I used to deal with multiple Martin&Co employees during 4 years of my tenancy and I didn't have any reasons to complain. Everything was fine until Kathryn from Colchester's branch became my point of contact. Since that moment it became a nightmare. I decided to move out and needed to get my deposit back. My contract says that Martin&Co "must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the Deposit". I was chasing her to get it resolved but haven't received responses, my messages were ignored and the whole thing has been delayed as much as possible. Finally after my multiple follow ups, visit and calls, I cornered her and we agreed to deduct part of my deposit. Then some time later ( long time after the 28 working days time frame ) she came back saying that landlord has changed his mind and wants to deduct more money. I did not agree with that and I have been advised that the matter will be submitted to TDS. It was on 14th of December and the TDS accepts request up to 3 months after the end of the contract (31st of January). Do you think that the dispute has been submitted on 14th of December? Of course not, she didn't do that. She just called me on 1st of Feb asking if I still want to dispute it. She has wasted another 6 weeks of my ( and landlord's time), missed the deadline and is going to submit it now and "hopefully they will accept it". I would not recommend any tenant or any landlord to use their services. I can only imagine all the lies she told my landlord and I am pretty sure that I'd need a quick, 10 min phone call with my landlord to get this resolved so both parties are satisfied. I don't even know exactly what the landlord wants to charge me for, I don't know the details as she didn't even bother to tell me so there was no attempt to resolve the matter. It was ultimatum - do you accept the charge or do we submit a dispute? It has been over 3 months since I moved out and I still haven't got all my deposit back.