Pretentious agents who failed to return our deposit amount, although we have paid our monthly rent on time. Nora does not respond to urgent emails till reminders are repeatedly sent or matter escalated. We even informed them if the bereavement situation and further distress this is causing us. It seems her time is more valuable than others, and she has absolutely no respect for others time. Although every single rent has been transferred to Belvoirs account, suddenly "my" landlord isn't responding to repay the deposit - although notice period has been served, all process followed as per their terms. Asked for "my" landlords email address and no response yet. We also informed them to deduct what they must, as it is the norm with all agents and landlords. Still no positive response in sight. I would never trust or even recommend them to anyone.