Probably one of the worst agency i’ve had to deal with since starting my search. I had initially enquired on a house which was on the market for sales, I ended up chasing the agency to follow up to arrange a viewing after being told I would be called back to confirm the appointment ; I had to call on 3 separate occasions and it was not until I spoke to the owner of the branch that something was done. Fast forward to today (day of the viewing!), the agent showing us around turns up late and the highlight of this, he had no keys for the property as he “expected the current residents to be home”. Not to mention we traveled from London to visit these properties to not be able to see this. This resulted in us not being able to view as we did not want to wait and felt the entire process from arranging a viewing to the viewing (or not) was very unprofessional. Not to forget, he had called me 30 minutes prior to confirm I would be attending. Very poor preparation and would not work with them again. Personally feel as though there are plenty other estate agents in Colchester which are a lot more professional, organized.