I’ve been waiting since February 2025 for a refund of £825 due to a rent overpayment for a property I vacated in January. After multiple emails and follow-ups, I was told my refund is being withheld because a new tenant hasn’t completed their paperwork something entirely unrelated to me. I have had no access to the property since January, yet Martin & Co responded to this review by stating I “will not be released” from the tenancy until the new paperwork is done. This is despite the fact that I’ve been gone for over five months, and they’ve been fully aware of this all along. I consider this unacceptable. I paid more than I owed, I left the property months ago, and I’ve made every effort to resolve this directly. I will update or remove this review only once the refund has been processed.