Good estate agent

Very professional yet personable service received throughout sale/purchase. All queries answered promptly and always kept up to date.

Very helpful, wrote things down for me straight away. Gave me a price to go with whivh is what i had an idea of. Thinking of going with them. Very friendly & easy to understand.

Overall, I had a good experience with the team at Perry Bishop, I mainly interacted with Pippa and Cathy. They kept me regularly updated, were enthusiastic and in the end helped me secure a lovely rental property in Bibury. Thank God I hadn’t yet started my job though because the referencing stage became a full time job in itself. For the best part of the 2 weeks, I spent exasperating hours going back and forth between my estate agents, future employer and guarantor - continually told to 'chase' for information without any visibility on what they'd been asked for or already submitted. The stress of it eclipsed the enjoyment of getting a new job. Perry Bishop use an external referencing system called ‘Goodlord’ which ironically prides itself on being ‘hassle-free’. It was the first time both I and Cathy at Perry Bishop had used the software - we both worked around the clock to get the process done. This required daily calls - from both our ends - to the Goodlord customer care team: manually reopening portals for extra information to be submitted, and often having to go via chatbots (and inputting every detail of the case before getting through to a real human). The software appears user-friendly on the surface, but doesn’t allow for any edits to be made, or additional notes or guarantors to be added. I really would have appreciated more support and for the process to be more straightforward. To give an example, when it came to the final piece of information (the same information I’d submitted twice my end, relayed to the chat bot and customer care), Cathy told me this was something which could be confirmed verbally. - To save yet more back and forth, I put my employer in touch directly with Goodlord so they could liaise - thinking this could be handled in a quick phone call. - Instead my employer couldn’t call Goodlord without a special code which required creating an account, and - exasperatingly - Goodlord couldn’t call my employer because it ‘wasn’t their policy’ to call for this type of query. - I was told afterwards that the referencing complications weren’t my fault, but I was made to feel to blame, and was fearful that this was all a bad reflection of me in front of my new employer and landlord. It was very frustrating. It was stressful for me and I’m sure also for my landlady for things to be cut so fine: the night before I was due to move in, my bags were packed but I still wasn’t sure my referencing had gone through, and Cathy was unable to complete the tenancy agreement until the morning I moved in. There’s definitely more the Perry Bishop team can do to ensure they have a full grasp of the Goodlord software when advising their customers, and take a more active role in ascertaining exactly what information is required, and sourcing it directly from the referees with the contact details at their disposal - rather than putting all the responsibility on the tenant to act as an agent. I really hope the process can be made easier for future tenants. I am grateful to Cathy and the team for their assistance with every the steps of the process, and also for an extremely thorough inventory.

Very polite nice man showing property. Very helpful staff in office.