We rent a property off of Perry Bishop in Stroud. I reported a couple of faults with our toilet and shower via their fixflo online fault reporting system. A lady called Pippa called me within the hour from their Cirencester office to get more information on the problems. I then received a call from a plumber asking for some photos of the faults. This was Wednesday 24/07. The following day two guys from Mark Pollard plumbing and heating turned up and fitted a new cistern to the toilet and a new shower head riser. Thank you so much Pippa fantastic service very polite and helpful and all fixed within 24hrs. Fantastic customer service of the highest level. :)