They overpriced the house, we put the house on the market with the value THEY gave us only to be told a few weeks later to drop the price by £25k. They couldn't understand my disappointment when I told them it was THEM who told us it was worth the value they gave us and now why would they want us to drop it by £25k. Also we were told the estate agents fees were a % of the sale price only to find out later there was a set lower limit fixed price which obviously was a lot more than the % of the house value, they clearly need more training on what their own company offer to people, but then again I think they know what they are doing, conning people to go with them, then everything changes. My own fault for staying with them I should have gone elsewhere but with all what the family had been through we just wanted the property sold. I would not recommend this company and would never use them myself again.