Thank you for taking the time to share your thoughts. I genuinely appreciate the feedback. You’re absolutely right that many of the people who make JP & Brimelow work day to day are the all the team based in my office on Barlow Moor Road, they will look after sales progression, negotiations, and client care. Everyone plays a vital role in delivering the service we’re proud of, and their contribution is hugely valued within the business. All points of contact are available on my contact page on www.jpandbrimelow.co.uk We take your comments on board regarding our marketing materials. Our intention is never to appear arrogant or misrepresent how the business operates, and feedback like this is helpful in making sure what we put out publicly reflects the reality of our team and culture more accurately. I have had feedback from many clients over the past couple of years on who will be conducting the initial valuations. This will be done by either Ryan, David or myself hence the three of us being on the valuation mailer in the first instance. Thank you again for raising this point, it’s been noted and appreciated. Kind regards, Eddie