Brimelow really impressed us at the beginning. Initially, they gave us a highly impressive customer experience and an ambitious valuation supported by lots of evidence of local success. Eddie the owner visited the house for the video and photography. They even offer an umbrella and ask you what you like to drink (perhaps for a completion tipple?). Before We continue. We are currently living with a pandemic and the property market has been unpredictable. We imagine there were some ‘teething issues’ establishing a working from home system. JP Brimelow did enable us to sell our house and we have moved to a dream home. Danny from JP Brimelow did work hard to get us a result . If we sell again, we would want a more personable approach with a smaller agency. We did not feel JP Brimelow put much effort into selling our property other than a pretty awesome video. They seemed to rely on the house selling itself at a premium price. This tactic frankly didn’t work and as sellers, we had to drive them to make decisions. Their advice was often very conflicting and when we eventually decided to reduce the price the strategy they advised did not work. Some of the viewing feedback was disappointing as there were questions from potentially interested viewers, that could have been easily answered if the agents had put any time or effort into learning about the property, which resulted in fewer interested parties. There were several appointments cancelled which we were never informed about- which was frustrating after spending time cleaning the property and leaving the house for the day. The phone line was extremely hard to get through on, no doubt resulting in missed opportunities. At one point we complained to Eddie personally, who did take it seriously but this was too late and didn’t help us get anywhere near their original valuation or buy back any of the time required to capitalise on the strategy they had enacted. We were not particularly impressed either with sales progression, the phone was never answered (emails were however answered fairly quickly) and the vast majority of progression happened through us talking to the buyers directly and our respective solicitors. Maybe JP Brimelow were extremely busy at the time we were selling because of the pandemic? That is totally excusable. But being experts in the local property market and getting our sale so wrong is a little harder to understand. JP Brimelow failed to enact their strategy and deliver on their promises and we completed the process feeling that we were quite far down the priority list (even though our sale was a very reasonable commission). We didn't even get the umbrella and tipple, if a tipple was ever on the cards? (If it wasn't - it's a very strange question to have on the paperwork...).