Dear Alison, We regret that you have felt the need to post this review which is contradictory to the many excellent reviews that we have received from other clients. You have raised a number of issues which we are happy to look into and we will do so in the next few days, however we are unable to identify you on our system to establish the capacity in which you have dealt with us. If you are able to provide more detail, we will happily respond. Please feel free to email me directly at j.payne@payne-cov.com. John Payne