Dear Mr Shelbourne We are sorry to hear of your concerns. Our Lettings Manager , Claire Clark, has been trying to call you to discuss the matter but has been unable to get a response. I am sure that you expect we often get more than one application for a property and it is a very fast changing process that means that someone may inevitably be disappointed. I am pleased that you found our staff friendly when viewing. Please contact Claire on 02476 222022 to talk things through and reassure you of our professionalism. Tony Twigger Director