Thank you for leaving us your review, we're sorry you felt that we did not care about the issue. Our Property Management Team and the Landlord took their responsibilities in hand and arranged for works to be repaired, the timescale for this to be able to done was unfortunately due to weather conditions beyond our control. We were aware of the impact of this issue and were in constant contact with the Environmental Health throughout. Since the repair has now been able to be completed we understand you are satisfied with the outcome. Many thanks, Christopher Stokes.