"Horrendous..."

Never ever use Northwood as they are a joke! Fake promises of white goods before you move in when they arnt there. Never call you back when promised, rude unfriendly attitude on the phone Moved into dirty flat, and they didn't do anything about it. They actually had the cheek to take '£100 cleaning costs when we left the property even though we left it in a better state! Give you an hour notice when doing viewings Deposit I don't think was protected in deposit scheme and they take money out of it without asking