We had a water leak that woke us up and started flooding the bathroom, so we rang the out of hours contact to ask him how to turn the water off, he told us how to and seemed friendly enough... The next morning I rang the office to ask them when they would be here to fix it as we had no water until they did. I was placed on hold for a little while then the woman on the other end began a complete elaborate lie saying that we had rang them up and told them that we were all drunk and ended up knocking the shower off the wall, I told her we said nothing of the sort but still she proceeded to enforce her complete lie. We specifically said on the phone that we were all asleep and the bang woke us all up, she kept mentioning it and hinting that we would have to pay for it even though we said nothing of the sort. Very poor behaviour on their behalf.