Cannot praise this team enough - from start to finish they were marvellous: kind, polite, engaged, patient, on-the-ball and obviously kept one another informed. No matter who you spoke with at the Chester-le-Street branch, they knew our current circumstances. Their advise was also invaluable in preparing the house, showing it to prospective buyers and with the sale. Would like to make specific reference to the after-sales team. When signing up to JW Wood I hadn't understood the value of this service - I do now! When solicitors weren't communicating, Jenny kept both sides of the sale informed and because she was able to speak with all the solicitors, as well as the buyer/ seller, she could gauge whether there was anything to worry about. Her experience also meant she could tell us what was 'normal' - when you sell your home after a couple of decades, that's helpful. She called reguarly to keep us updated. She was my go to person with any queries because I knew I'd get a speedy, polite and well informed response. This service was worth every penny.