Hello Simon. Thank you for taking the time to leave a review. It is very disappointing to read that you were unsatisfied with the service provided. We were very pleased to achieve a sale so quickly. Our aim is to market properties to the right buyers quickly and to achieve the best price possible for our clients. To achieve the asking price for you so quickly, (despite a down valuation on survey), seemed to be an excellent result, particularly as similar apartments have been sold for prices considerably lower than the figure we achieved for you. With regard to progressing the sale, our notes do show numerous contacts with you, particularly regarding chasing the management pack from the managing company. Overall, the transaction took twelve weeks to reach legal completion, which is quicker than average in our region. We do take our customers feedback very seriously. As we were not made aware of your concerns prior to receiving this review, I will of course be in contact directly so that we can improve our service where necessary.