From failing to put our property on Rightmove until prompted (they thought it was there) to the shocking communication received when we accepted an offer we would never recommend using Woods. We were given a "Sales coordinator", Kelly once an offer had been made, this in itself took weeks. Then between both myself and my partner across a 3 month period we made approximately 80 calls to Kelly, due to her lack of answering the phone, of which 3 were answered. We left voicemails and were repeatedly told she would call us back. If the phone line truly is that busy then employ more staff! Kelly instead generally preferred to send us emails even when we asked for call backs, which resulted in longer than necessary handling of many situations. We were also made aware by another staff member, that our buyer also had issues getting hold of Kelly so Woods rang us for an update one Saturday to pass on!!! Our solicitor was even shocked at how badly things were handled. When I decided enough was enough and tried to express my dissatisfaction (I emailed the branch manager) I was told by the branch manager, Adrian, that Kelly is a very competent member of staff and I was wrong - again not what you'd expect when expressing your experience. Please note Adrian also didn't call me after recieving my email I instead had to ring the branch! I have given 2 stars purely for the 2 staff members, Chloe and Tracy in the CLS branch who dealt with us before accepting an offer. They were easy to contact and very helpful. Overall I would never use nor recommend using this business if you expect a decent service level past the point of sale (which is actually vitally important). Having read the replies to previous reviews I have no doubt this situation/review will be dismissed by Woods even though they will state they take feedback seriously.