Dear Lana, We are truly sorry to hear about the issues you’re facing. We strive for transparency and honesty in all our transactions, and it’s concerning to hear about your experience. The previous tenants had lived at the property for four years, and our lettings team were never notified of any neighbour issues. Additionally, our sales team was not made aware of any concerns by the vendor. During our management, a plumber attended the property to investigate drainage issues, which were believed to have been resolved. Typically, drainage issues are identified during a survey, so we recommend raising this matter with your surveyor as well. Our business has been built on honesty and customer recommendations, and we are very keen to help resolve the issues you are currently facing. Please contact Chris, our manager, at worthing@baconandco.co.uk, who is ready to assist you further.