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The Property Centre

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I used Property Centre to purchase a house. Barney the estate agent advised us that the seller was not in a chain but when it came to the day of completion, we found we were unable to move at the agreed time because there were some delays with the property that the seller was purchasing. Also, Property Centre recommended that we used Dee & Griffin solicitors because they'd be able to get things moved along quicker as they had a good relationship with them but when I called Property Centre they would not assist at all despite them earning a £210 referral fee. Personally I wouldn't trust Property Centre as they seem to only be interested in getting their commission and don't care about how they earn it. EDIT: I have since spoken with Dee & Griffin solicitors and they have confirmed that they incorrectly advised me that they would be paying a referral to the Property Centre but given that I had to endure a 20 minute unprofessional phone call from Oli almost immediately after leaving this review who asked me for irrelevant information such as my company name so I won't be withdrawing my review as my point still remains: You should not deceive prospective buyers and you should always try to be helpful and professional at all times. Just because someone isn't your client or paying you, doesn't mean you can't still be polite and helpful. You are precisely the sort of Estate Agent that gives Estate Agents a bad name. If you were honest and transparent then perhaps I would have considered using you to sell my house.NegativeProfessionalism

Reply from agent

We’re sorry to hear you were unhappy with the service you received from us. However, we feel that we acted with honesty and transparency at all times. As a company, we pride ourselves on delivering the best possible customer experience and endeavoured to do so with your purchase too. Our highly regarded Cheltenham team are always helpful, courteous and professional, and we can see that Barney, in particular, dedicated himself daily to help with your case, offering exceptional customer service throughout. He completed four viewings on the property you were buying and conveyed 68 updates during the process of your purchase between you and our seller. Having completed on your purchase in exactly 3 months, the time taken to do this is actually below the current national average.

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28, Bath Street, Cheltenham, GL50 1YA, UK, GL50

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