A very bad experience with this company. please avoid the rental property with Northwood which managed by landlord please, we were renting previously from 8 years with different property agents but never had so much bad experience with anyone but just Northwood Cheltenham. I was a tenant in there Gloucester area and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating the property with the utmost respect and care, there was always something they picked up on inspection when leaving the property .I too photos and videos of each and everything included oven grill and they were in bad condition we never used it we just used the cooker and my own small oven grill but when left the property they changed me for that even I had photos and videos that it was like it but anyway we went to dispute and every tenant should do it if they had that nasty experience. When we booked the viewings for the property mili was there and she don't have any knowledge about the property and whenever there was any issues they explain that it's managed by Landlord so they will contact him but then forget about the reply on time and then we haveto deal with any situation ourselves. There were alot of issues during our stay in one of the detached house in Gloucester there were water drainage issue we faced three time in a year and garage were fully flooded with the drainage water and all my stuff ,clothes, bages, everything we stored in the garage was spoil and ruind the manager Holly I contacted her and all what she said that she will email the Landlord and then no one sorted it .it's happened three times in one year and Holly and Mili both the sisters managed till the renting and they have another rude staff who will deals with you when you are about to left the property.they have different staff to deals and that staff member I remember the name Lisa she will deals with everything and believe me you will be charged for everything Trust me. It's not a nice experience, they're friendly up front but tyrants once you're in the property. Wait. Search elsewhere. Moving to another property was the best thing we'd done! Such a relief There workers(electrician, plumber) are also not reliable enough to leave them alone when they come to do any property work as our experience electrician did work to fix the glass electric burner but leave the mark on the glass while fixing the burner and when he left we findout that now we will be responsible for that so we email them and during the inspection I showed Holly and she said its fine but charged me at the end. There were a fish pond in that property we request the landlords to put some wooden bariar as precautions because I have a child with additional needs but forget about that the filter pump stopped working and due to electrical issue Landlord didn't bother to solve the problem he left the fish pond spoiled and let the Fishes die so sad. There was no electricity supply in all the switches ithe property because there was issues with the electricity wiring due to age of the property and when he comes spend whole day but never sorted so we left the property week ago due to the shortage of electricity. It was very bad experience during renting with them . Don't forget your true right to go in dispute if you have all the photos and videos of the property condition when you entered the property . Don't forget to take photos and videos for evidence. There are very good letting agents we had experience with them except Northwood Specifically there property that are manged by the Landlord . When you come to leave they don't make it easy for you and will rinse you on the way out the door again, including professional cleaning and put extra charges for the stuff they provided in bad condition like oven cooker etc.NegativeResponsiveness, Quality, Value