I sold my house in Cheltenham through C J Hole. A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :). **Adding some context due to response from C J Hole.. C J hole did a valuation on my house at £415,000, I put the property up for a “quick” sale at £400,000. We had various viewings at the beginning mostly awful, one literally lasted less than a minute as the buyer couldn’t have a townhouse due to a young child.. so screening of potential buyers was not ideal! So a lot of time wasting and basically just key turners showing people around. Fast forward… we ended up reducing our property after C J Hole only managed to get us an extremely cheeky offer that turned out not to even be serious! We then ended up selling our house at £385,000, so a huge difference to their original valuation. The lies… C J Hole then claimed this “£385,000” came with the necessity to exchange in about 6 weeks. I frantically called around to my broker, solicitors etc to see if this was possible. Then the buyer booked in a house survey for 4 ish weeks time after we accepted their offer. How bizarre if they needed to close within 6 weeks? Which was clearly all lies, which was proven when I was forwarded an email from C J Hole that had in the thread that the buyers were trying to meet our quick sale criteria… so apparently it was us that required the “quick sale”.. After receiving a call from C J Hole demanding I name a date to complete I stopped answering their calls.. The call was ridiculous, it was completely down to the chain and solicitors as to when we could complete but I got continuously bombarded with “just name a date, give me a date?? 31st? Next week? Just name a date” to which I explained it is not down to me! We were then told the buyers had a new deadline, they HAD to be in by a certain date otherwise their mortgage would expire etc etc… they can’t afford the exit fees… turns out they just wanted to spend the weekend together before one of them went away for a while. HONESTLY. So all in all I felt C J Hole did not understand they were working for us from the beginning, they had no respect or interest in doing anything in our best interests and made the whole entire process unbearable. How they can be happy with selling our house for so far under their valuation is beyond me. We have never had a problem with an agent ever in the past and we have never felt like this. If C J Hole really wanted to speak to me about bettering their service they would have called me instead of writing on here for me to call them.