We are sorry that you feel that you have had a bad experience with CJ Hole. Unfortunately the setting up of a standing order can only be managed by the account holder directly. Whilst CJ Hole provides an initial standing order mandate for completion at the time of taking up occupancy, tenants are required to then manage their rental payments going forward throughout their tenancy. There were failings on behalf of the managing company that are responsible for the block management of this property, regretfully this lead to some delays in resolving some maintenance issues for which CJ Hole cannot be held accountable for. We at CJ Hole did our upmost to try and ensure that all maintenance issues were resolved as quickly and efficiently as possible and always endeavoured to keep you as our tenants informed as to any problems or progress in doing so. Any ongoing maintenance issues are always taken into consideration when dealing with deposits upon a tenants vacation of a property, ALL tenants have the opportunity to raise any disputes that they have concerning deposit deductions directly with the DPS, I can see that in this case all deductions were agreed mutually with both tenants and CJ Hole.