"Deceptive Marketing - an..."

C J Hole advertised a flat in Montpellier Chelternham as a two bedroom flat while Cheltenham Council had imposed a Prohibition/restriction under the Housing Act 2004 section 20 for any person NOT to habitate one of the rooms on healthy and safety grounds ... i.e. this was a one bedroom flat with a potential storage room full stop. C J ignored all that legal requirement and deceptively marketed the flat as a two bedroom and set rent as if it was a two bedroom flat. Thorough viewing was not possible during Covid restrictions so I obtained the flat under the assumption C J Hole were honest and signed a contract in good faith and based on the deceptive marketing information provided by C J Hole. I became aware of the restriction only when Cheltenham Council surprisingly contacted me later to inspect the flat if the restriction/Prohibition was being complied with. When I challenged C J Hole about why they had tricked me by withholding crucial information about the flat on the non-inevitability of one on the bedrooms when I had made it clear I was after a two bedroom flat they came with dodgy excuses first. Instead of apologising C J Hole opted to force me to pay a new out of the market rent ignoring the fact that it's them who had trapped me into a property not suitable to my needs. On objecting to their demands they started bombarding me with relentless threats and harassment emails - ignoring the fact that it's them who had withheld crucial information when they tricked me into a tenancy agreement. At another huge cost I had to look for another two bedroom just a few months after moving into their flat - a stressful, costly and daunting timing consuming exercise. C J Hole showed no regret let alone care! C J Hole are part of the small percentage of estate agents that put money before anything else: a reckless, no concern for tenants welfare, rogue and a criminal estate agent to avoid!