Dear Chantelle, Thank you for sending your feedback and I sincerely apologise for the negative experience you have encountered. I followed the progress of your move which was connected to a purchase you made in another area and I am aware there were delays on your purchase and this required close attention to manage expectations. My Sales Manager remained fully engaged throughout the process and worked hard to help you achieve your moving objective; your sale was duly completed 3 and a half months after instruction. I would welcome the opportunity to understand more about the issues you experienced with C J Hole so please do feel free to contact me directly to discuss the situation. We consistently work hard to provide an excellent service for all our clients and if there are areas of our service that we can improve to help us enhance that journey, I would love to hear. Jeremy Prosser Managing Director