Dear Emma Thank you for your feedback and we're very sorry that you have experienced issues since your tenancy commenced. With regards to the cleaniness of the property your feedback is the first time we have been made aware of this since you moved in (October). Your landlord has offered to compensate you for the cleaning issues and my colleague will contact you with the details. The boiler/hot water issue was reported on 13th January and a contractor was instructed on the same day. They contacted you and arranged an appointment to visit on 15th January (we also sent you an e-mail on 13th confirming the contractor would be in touch). We understand from the contractor and report they have forwarded to us that this issue was owing to new LPG gas cylinders being installed and the UPSO valve not reset. I understand you admitted to them you did not know you had to reset this hence the reason the boiler was not working with no not water. If you have any further questions or queries please do not hesitate to contact our office. Kind regards Justin Prosser Director